MTTR or Mean Time To Recover is the time it takes a supplier to recover from a power outage or service outage. The company`s servers are monitored 24 hours a day, 7 days a week, 365 days a year and support agents are available by email, as published in the support section of the company`s website. Please send us a message with the full description of the problem and the customer`s account. Don`t send multiple messages about the same problem. Email issues should be directed to the corresponding email account, which is listed in the support section of the company`s website. Emails that have support issues sent to other services, such as billing or sales, may not receive a response. The service provider is required to meet all of the requirements set out in THE ALS. This way, the customer can make sure they have the service they need and that they have logged in. If the hosting company has a certain schedule of technical assistance to its customers, it must make this clear in the ALS. As a general rule, this does not apply to big names in hosting, as they provide 24/7 support. But if you`re in the mood to experiment with another company you`re interested in, be sure to check out this part and see if it fits your work schedule. (i) Cancellation is made in writing (ii) cancellation is not made in the first year of hosting The following definitions are used to determine the priority of a service-related incident or request, unless the service provider and customer agree to another definition: this agreement describes the standard level of service that all hosting customers on The Design Inc.
website can expect. It tries to quantify the levels of service that all hosting customers can expect and the corrective actions we offer if we do not offer service at these levels. Note here – operating time does not include time during planned or emergency maintenance. Downtime refers to when you can`t visit your website due to a network or server outage. Effective in-scope service support is the result of maintaining consistent service levels. The following sections contain relevant information on service availability, monitoring of services available in the validity area and associated components. Thus, ALS ensures transparency and fairness on both sides. It also avoids unwanted obstacles in their business relationship by lucidizing service standards. If network availability for the entire month is below the guaranteed level, the company will refund you according to the schedule below if network availability for the entire month is below the guaranteed level.
The customer does not receive any refund under this ALS in connection with a website failure or lack of availability caused by or related to: The following words and phrases have meanings here, unless the context otherwise requires it: “Company,” “we,” “we” and “our” Voyager Internet Limited; “It,” “your” refers to the party or parties that use the services provided by Voyager Internet Limited. The coverage settings included in this agreement are: Please note that ClientFirst offers multiple hosting packages offering different levels of support to developers. For example, in the standard hosting package, developer support (by phone and email) is limited to the design/functionality bug fixes developed by ClientFirst. Requests for assistance that do not relate to site maintenance and corrections are billed at our standard hourly rate. Customers in the support pack (or higher) receive 1 hour of developer support each month, which can be used if necessary for more complete site extensions and feature updates. The company guarantees at least 99.99% network availability. Network availability is defined as the ability to switch TCP/IP traffic in and out of the company`s network.