7. Supplier Obligations 7.1 The supplier undertakes that services are essentially provided in accordance with the appropriate documentation and expertise and diligence on an economically reasonable effort basis. 7.2 The undertaking in paragraph 7.1 does not apply to the extent that: in the event of non-compliance caused by the use of the services that contravenes the supplier`s instructions or this agreement, or by a change or modification of services by a party other than the supplier or by the supplier`s contractors or duly accredited representatives, the supplier has the right to charge the customer the applicable specialty rates for all corrective services or services required as a result of repair or assistance work. If the services do not comply with the above commitment, the provider will make an appropriate commercial effort at its own expense (or, if applicable, at the customer`s expense) to immediately correct this non-compliance or to provide the customer with another means of meeting the customer`s needs. Such an adjustment or replacement is the client`s only and exclusive remedy for any violation of the entity covered in point 7.1. Notwithstanding the above, the provider: (a) does not accept that the customer`s use of the services is done without interruption or error; either the services, documentation and/or information the client receives about the services meet the client`s requirements; and b) is not responsible for delays, delivery failures or other losses or damage resulting from the transmission of data through networks and communication facilities, including the internet, and the customer acknowledges that services and documents may be subject to restrictions, delays and other problems related to the use of these means of communication. 7.3 This agreement does not prevent the Supplier from entering into similar agreements with third parties or from entering into similar agreements with third parties or from entering into independent agreements with, selling, selling or conceding products and/or services similar to those of this Agreement. 12. Exemption 12.1 The client must defend, release and compensate the supplier for claims, actions, proceedings, losses, damages, charges and costs (including, but not limited, legal fees and reasonable legal fees) resulting from the use of the services and/or documentation by the client, provided that: a) the client is immediately informed of such a claim; (b) the supplier provides the customer, at the customer`s expense, with appropriate cooperation in defending and settling this claim; and (c) the client is the sole authority to defend or settle the claim.